June 2025

Requirements Gathering

Why Requirements Gathering Is the Cornerstone of a Successful Software Implementation

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Why Requirements Gathering Is Key to a Successful Software Implementation At IMS Consulting, we believe that every great software project starts with one important step: requirements gathering. Whether we’re implementing Archibus, ServiceNow Workplace Service Delivery, or Esri-based solutions, this early phase sets the tone for success. It’s how we make sure the final system fits […]

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Needs Assessment

Why a Needs Assessment Is the First Step Toward Smarter Facilities Management

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Why You Should Start Every FM Software Project with a Needs Assessment Thinking about upgrading your facilities or workplace software? Before you dive into demos or product comparisons, there’s one essential step that often gets overlooked: a needs assessment. At IMS Consulting, we believe a needs assessment is the smartest place to start. It helps

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7 Keys to a Successful IWMS Implementation

7 Keys to a Successful IWMS Implementation

Facilities Management / By

7 Keys to a Successful IWMS or Workplace Software Implementation Implementing a new workplace management system—whether it\’s Archibus, ServiceNow Workplace Service Delivery (WSD), or Esri—can transform the way your organization manages space, services, and people. But the success of that transformation depends on more than just the software itself. At IMS Consulting, we’ve led hundreds

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ServiceNow WSD for hybrid and remote workforces

How ServiceNow WSD Supports Hybrid and Remote Workforces

ServiceNow / By

How ServiceNow WSD Supports Hybrid and Remote Workforces The shift to hybrid and remote work has transformed how organizations operate — and how they serve their employees. As businesses adapt to this flexible future, they need tools that not only keep up but actively support a distributed workforce. That’s where ServiceNow Workplace Service Delivery (WSD)

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Data-driven decision making in facilities management

The Power of Data-Driven Decision Making in Facilities Management

IWMS / By

The Power of Data-Driven Decision Making in Facilities Management In today’s fast-paced and resource-conscious environment, facilities leaders are under increasing pressure to maximize efficiency, reduce costs, and improve the employee experience. To meet these demands, more organizations are turning to data-driven decision making, and tools like Integrated Workplace Management Systems (IWMS) are making it possible.

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