Why Requirements Gathering Is Key to a Successful Software Implementation
At IMS Consulting, we believe that every great software project starts with one important step: requirements gathering. Whether we’re implementing Archibus, ServiceNow Workplace Service Delivery, or Esri-based solutions, this early phase sets the tone for success.
It’s how we make sure the final system fits your needs—not just technically, but operationally too.
What Is Requirements Gathering?
Requirements gathering is when we sit down with your team and talk through what you need the software to do. That includes:
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How your teams work
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What information they need
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What processes should be supported
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What integrations you want
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Who needs access to what
We meet with key stakeholders and users to hear what’s working, what’s not, and what would make their lives easier. Our goal is to understand your goals and capture them clearly.
How We Document Requirements
Once we’ve gathered all the input, we organize it in a Requirements Traceability Matrix (RTM). Think of it as a checklist of everything your system needs to do.
The RTM keeps us all aligned. It helps us:
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Track every requirement
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Tie each one to a feature or deliverable
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Make sure nothing is missed
It’s a living document that stays with the project from start to finish.
Review and Sign-Off
Before we move to the next step, we share the RTM with you for review. We walk through everything and make sure it’s right. Once everyone agrees, we ask for formal sign-off.
This isn’t just a box to check. It’s a key moment that confirms we’re all on the same page.
What Comes Next: Solution Design
After sign-off, we move into the Solution Design phase. That’s when we use the RTM to guide system configuration, development, or customization. This step turns your needs into a real, working system—designed specifically for you.
Why Requirements Gathering Matters
Skipping this step or rushing through it can cause major problems later. Without a clear understanding of your needs, it’s easy for the project to go off track.
But when we take the time to gather solid requirements, we reduce risks, avoid scope creep, and improve user satisfaction. Most importantly, the software does what you actually need it to do.
At IMS Consulting, we don’t just ask questions—we listen, learn, and design with purpose.
Let’s Get Started
Need help with your software implementation? It all starts with understanding your needs.
About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to deeply understand their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.