Author name: CJ Singer

Upgrading Workplace Software

Top 5 Pitfalls to Avoid When Upgrading Workplace Software

Top 5 Pitfalls to Avoid When Upgrading Workplace Software A cautionary checklist. Upgrading workplace software—whether it’s Archibus, Esri, ServiceNow WSD, or another system—can bring major benefits. You might gain new features, improve security, and make everyday work easier. But if you’re not careful, an upgrade can cause more problems than it solves. It can lead […]

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software implementation

How to Prepare Your Organization for a New Software Implementation

How to Prepare Your Organization for a New Software Implementation Discussing change management, stakeholder alignment, and communication strategies. Implementing new workplace technology—whether it’s Archibus, Esri, ServiceNow WSD, or any other software solution—can deliver enormous benefits. But without the right preparation, even the best systems can fall short. At IMS Consulting, we’ve seen firsthand how a

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software rollout mistakes

The Top Mistakes to Avoid During a Workplace Software Rollout

The Top Mistakes to Avoid During a Workplace Software Rollout Common missteps and how to steer clear of them. Rolling out new workplace software can be exciting—but also stressful. When done right, it improves workflows, saves time, and supports growth. But if handled poorly, it can create confusion, frustration, and wasted resources. Here are the

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IWMS Analytics

From Work Orders to Work Insights: Using IWMS Analytics to Improve Maintenance Performance

When it comes to managing facilities, few departments feel the pressure to “do more with less” like Maintenance does. Work orders pile up, assets break down, budgets get squeezed — and yet stakeholders still expect high uptime, safe workplaces, and cost savings. That’s where an IWMS (Integrated Workplace Management System) can make a real difference

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Solution Design

Why Solution Design Sets Your Implementation Up for Success

Why Solution Design Sets Your Implementation Up for Success At IMS Consulting, we know that a successful software implementation doesn’t happen by accident. It’s carefully planned. One key step that makes all the difference is the Solution Design phase. Whether you are implementing Archibus IWMS, ServiceNow Workplace Service Delivery, or an Esri solution, Solution Design

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Requirements Gathering

Why Requirements Gathering Is the Cornerstone of a Successful Software Implementation

Why Requirements Gathering Is Key to a Successful Software Implementation At IMS Consulting, we believe that every great software project starts with one important step: requirements gathering. Whether we’re implementing Archibus, ServiceNow Workplace Service Delivery, or Esri-based solutions, this early phase sets the tone for success. It’s how we make sure the final system fits

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Needs Assessment

Why a Needs Assessment Is the First Step Toward Smarter Facilities Management

Why You Should Start Every FM Software Project with a Needs Assessment Thinking about upgrading your facilities or workplace software? Before you dive into demos or product comparisons, there’s one essential step that often gets overlooked: a needs assessment. At IMS Consulting, we believe a needs assessment is the smartest place to start. It helps

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7 Keys to a Successful IWMS Implementation

7 Keys to a Successful IWMS Implementation

7 Keys to a Successful IWMS or Workplace Software Implementation Implementing a new workplace management system—whether it\’s Archibus, ServiceNow Workplace Service Delivery (WSD), or Esri—can transform the way your organization manages space, services, and people. But the success of that transformation depends on more than just the software itself. At IMS Consulting, we’ve led hundreds

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ServiceNow WSD for hybrid and remote workforces

How ServiceNow WSD Supports Hybrid and Remote Workforces

How ServiceNow WSD Supports Hybrid and Remote Workforces The shift to hybrid and remote work has transformed how organizations operate — and how they serve their employees. As businesses adapt to this flexible future, they need tools that not only keep up but actively support a distributed workforce. That’s where ServiceNow Workplace Service Delivery (WSD)

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