IWMS Implementation: Your Guide to a Successful Go Live

IWMS Implementation: Your Guide to a Successful Go Live

Implementing an Integrated Workplace Management System (IWMS) is a major milestone for any organization. It’s an investment in efficiency, data accuracy, and operational excellence. But the real challenge begins at Go Live—the moment your system moves from planning to production. A successful go-live requires more than flipping a switch. It demands preparation, coordination, and ongoing support.

This guide breaks down the three critical phases of a smooth IWMS go-live:

• Preparing for Go Live
• The Day of Go Live
• Hypercare Post Go Live

Preparing for Go Live

Preparation sets the stage for success. Here’s what to focus on:

Data Validation
Your IWMS is only as strong as the data behind it. Validate space, asset, and maintenance records for accuracy and completeness. Clean data reduces errors and builds trust in the system.

User Training
Train users based on their roles. Include hands-on exercises and provide quick reference guides for common tasks. Well-trained users are confident and less likely to make mistakes.

Testing
Run end-to-end tests for workflows, integrations, and reporting. Simulate real-world scenarios to catch issues before they impact operations.

Communication Plan
Keep stakeholders informed with clear timelines and expectations. Transparency reduces anxiety and builds confidence across the organization.

Tip: Create a Go Live Readiness Checklist to track progress and ensure nothing is overlooked.

The Day of Go Live

Launch day should feel organized, not chaotic. Here’s how to make it happen:

Dedicated Support Team
Have subject matter experts and IT resources on standby for quick issue resolution.

Clear Communication Channels
Use Teams, Slack, or a dedicated hotline for real-time updates and troubleshooting.

Monitor System Performance
Watch for slowdowns or errors in critical workflows like work order creation or space reservations.

Celebrate the Milestone
Recognize the effort your team put in. A small celebration boosts morale and encourages adoption.

Hypercare Post Go Live

The first 30–90 days are critical for stabilization. This is where you turn a successful launch into long-term success.

Daily Check-ins
Address issues quickly before they escalate. Keep a running log of fixes and lessons learned.

User Feedback Loop
Gather feedback to improve usability and workflows. Consider short surveys or open office hours.

Performance Monitoring
Track KPIs like work order completion rates, space utilization, and system uptime to measure success.

Transition Plan
Move from hypercare to steady-state support with clear ownership and documented processes.

Why It Matters

A successful IWMS go-live isn’t just about technology—it’s about people, processes, and communication. With the right preparation, a smooth launch day, and strong post-go-live support, your organization can unlock the full potential of its IWMS investment.

Ready to take your IWMS implementation to the next level?
IMS Consulting specializes in guiding organizations through every phase of IWMS deployment—from planning to hypercare. Contact us today to learn how we can help.



About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to gain a deep understanding of their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.