How ServiceNow WSD Supports Hybrid and Remote Workforces
The shift to hybrid and remote work has transformed how organizations operate — and how they serve their employees. As businesses adapt to this flexible future, they need tools that not only keep up but actively support a distributed workforce. That’s where ServiceNow Workplace Service Delivery (WSD) comes in.
Meeting the Needs of a Distributed Workforce
Whether employees are working from home, from a satellite office, or on the go, they expect fast, seamless support. The traditional ticketing models and fragmented service systems simply can’t keep up.
ServiceNow WSD provides a centralized platform that automates and streamlines workplace service requests — making it easier than ever to meet the needs of hybrid and remote teams.
Key Benefits of ServiceNow WSD for Remote and Hybrid Teams
Self-Service Portals
Employees can submit requests, check status updates, and access resources from anywhere. No more digging through emails or waiting on responses — everything is managed through an intuitive, mobile-friendly portal.
Automated Workflows
Repetitive tasks like onboarding, asset provisioning, or workspace reservations are handled through automated workflows, reducing manual effort and speeding up response times.
Smart Wayfinding and Space Management
Even for teams who come into the office occasionally, WSD helps streamline space reservations, desk booking, and real-time location services — ensuring a smoother in-office experience with less friction.
Data-Driven Decision Making
Facility managers and IT teams get access to real-time data and reporting that help them optimize space usage, asset performance, and service response. This visibility is critical when teams are spread across locations.
Building a Frictionless Experience, Anywhere
Hybrid work is here to stay. ServiceNow WSD enables businesses to standardize service delivery across the entire organization — regardless of where employees log in from.
By automating routine processes and centralizing communication, organizations can ensure employees stay productive, supported, and connected — whether they’re at HQ, at home, or anywhere in between.
Ready to Support Your Hybrid Workforce?
IMS Consulting helps organizations implement and optimize ServiceNow WSD to meet the needs of today’s workplace. Let’s build a system that works everywhere your people do.
About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to deeply understand their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.