Explore how skipping or rushing UAT leads to costly rework and poor adoption.
When organizations invest in an Integrated Workplace Management System (IWMS), they’re often focused on the big milestones: requirements gathering, system configuration, data migration, and go-live. But there’s one phase that consistently gets overlooked — and it’s the one that can make or break the entire implementation.
User Acceptance Testing (UAT) is the final checkpoint before launch, where real users validate that the system works as intended. It’s not just a technical formality — it’s a strategic opportunity to ensure adoption, avoid rework, and protect ROI.
The Cost of Skipping or Rushing UAT
Too often, UAT is treated as a box to check. Teams rush through it, limit participation, or skip it entirely to meet deadlines. The result?
- Costly rework: Missed bugs and workflow gaps surface post-launch, requiring expensive fixes.
- Poor adoption: Users encounter friction, lose trust in the system, and revert to old habits.
- Misaligned functionality: Features may technically “work” but fail to support real-world processes.
In short, skipping UAT is like launching a rocket without a final systems check — risky, expensive, and avoidable.
What UAT Should Really Be
UAT isn’t just about testing — it’s about engagement, validation, and ownership. Done right, it becomes a bridge between technical delivery and operational success.
Here’s what effective UAT looks like:
- Real users, real scenarios: Involve stakeholders from each business unit to test workflows they’ll actually use.
- Feedback-driven refinement: Capture insights, adjust configurations, and optimize before go-live.
- Adoption readiness: Use UAT to identify training gaps and change management needs.
UAT as a Strategic Investment
At IMS Consulting, we treat UAT as a critical phase — not a checkbox. It’s where we ensure the IWMS aligns with your business goals, supports your teams, and delivers measurable value.
If you’re planning an IWMS implementation or upgrade, don’t underestimate UAT. It’s not just about testing — it’s about getting it right before it counts.
About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to gain a deep understanding of their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.