How to Prepare Your Organization for a New Software Implementation
Discussing change management, stakeholder alignment, and communication strategies.
Implementing new workplace technology—whether it’s Archibus, Esri, ServiceNow WSD, or any other software solution—can deliver enormous benefits. But without the right preparation, even the best systems can fall short. At IMS Consulting, we’ve seen firsthand how a well-executed preparation strategy can set the stage for a successful implementation. Below are three critical areas to focus on as you prepare your organization for a new software implementation.
Prioritize Change Management Early
Change management is not just a final step—it’s a foundational one. Organizations often underestimate how disruptive a new system can be to employees’ daily workflows. Proactive change management ensures that teams feel supported, not blindsided. Start with a change impact assessment to identify who will be affected and how. Recruit change champions across departments to serve as advocates and trainers. Offer resources early—like FAQs, preview sessions, or pilot groups—to build comfort and buy-in.
Align Stakeholders from the Start
Strong stakeholder alignment can make or break a project. Getting early buy-in from decision-makers, department heads, and system users ensures smoother decision-making and reduces friction later. Host discovery workshops with all major stakeholders to gather needs and concerns. Define a clear business case that highlights ROI, improved efficiency, and employee experience. Most importantly, secure executive sponsorship to drive urgency and accountability throughout the implementation process.
Build a Communication Strategy That Works
Your communication plan should go beyond a few email updates. A strategic approach ensures transparency, minimizes resistance, and creates excitement. Communicate early, often, and consistently. People fear the unknown—so make it known. Use multiple channels like email, intranet posts, town halls, and one-on-ones to reach people where they are. Celebrate milestones and quick wins to build momentum and reinforce the value of the change.
Final Thoughts
No two organizations are the same—but every successful implementation starts with preparation. By focusing on change management, stakeholder alignment, and communication, you can pave the way for adoption, engagement, and long-term success.
At IMS Consulting, we help organizations implement solutions like Archibus, Esri, and ServiceNow WSD with clarity and confidence. Ready to plan your next implementation the right way?
About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to gain a deep understanding of their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.
