Top 10 Workplace Requests to Automate in ServiceNow Workplace Service Delivery (WSD)

A tactical guide to real‑world ROI

As organizations rethink employee experience, one truth becomes clear very quickly:
most friction in the workplace comes from a surprisingly small set of requests.

Moves, access, room issues, parking, cleaning—these aren’t edge cases. They’re high‑volume, high‑visibility interactions that shape how employees perceive Facilities, IT, and Workplace Services.

Yet in many organizations, these requests are still handled through:

• Email inboxes
• Shared mailboxes
• Manual approvals
• Disconnected systems

ServiceNow Workplace Service Delivery (WSD) changes that equation by bringing structure, automation, and visibility to everyday workplace needs.

Below are the top 10 workplace requests every organization should automate in ServiceNow WSD, along with the real-world value each one delivers.

1. Move Requests

Move requests are one of the most common—and most disruptive—workplace processes.

Without automation, they often involve:

• Manual coordination across Facilities, IT, and Security
• Incomplete or inconsistent data
• Delays caused by unclear ownership

Why automate in ServiceNow WSD:

• Standardized request intake with required data
• Automated task creation across teams
• Status visibility for employees and managers

ROI impact:

• Faster move execution
• Fewer mistakes and rework
• Higher employee confidence during transitions

2. Room Reservation Issues

When meeting rooms don’t work, productivity stops.

Common issues include:

• Double bookings
• Broken AV equipment
• Incorrect room setup

Why automate:

• Route issues directly from room touch panels, Teams, or mobile
• Auto‑assign tickets based on room, building, or issue type
• Track recurring problems by room or asset

ROI impact:

• Reduced meeting disruptions
• Better utilization of conference spaces
• Data to justify upgrades or reconfigurations

3. Cleaning Escalations

Cleaning requests are time‑sensitive and highly visible—but often informal.

When escalations come through hallway conversations or email, they’re hard to track and easy to miss.

Why automate:

• One-click service requests for spills, deep cleans, or after-hours needs
• Automated prioritization and routing to vendors or internal teams
• SLA tracking and confirmation

ROI impact:

• Faster response times
• Fewer complaints
• Stronger perception of workplace quality

4. Asset Checkout & Return

Shared assets like monitors, projectors, laptops, or ergonomic equipment are often tracked manually—if at all.

Why automate:

• Self-service asset checkout requests
• Automated assignments, due dates, and reminders
• Visibility into asset location and availability

ROI impact:

• Reduced asset loss
• Higher utilization of existing inventory
• Cleaner asset data for audits and planning

5. Badge Access Requests

Badge access is both a security and employee experience issue.

Manual processes increase risk and slow onboarding.

Why automate:

• Role-based access requests with approval workflows
• Integration with HR and identity systems
• Audit-ready access records

ROI impact:

• Faster onboarding
• Reduced security gaps
• Improved compliance and reporting

6. Ergonomic Evaluations

Ergonomic issues affect employee health, comfort, and productivity—but requests are often inconsistent or undocumented.

Why automate:

• Standard intake forms with required details
• Automated scheduling and follow-ups
• Tracked outcomes and equipment assignments

ROI impact:

• Fewer repetitive requests
• Lower injury risk
• Better documentation for HR and compliance

7. Visitor Management Updates

Visitor workflows frequently span Facilities, Security, and Front Desk teams.

Manual updates create confusion—especially for frequent changes or large events.

Why automate:

• Pre‑registration and badge workflows
• Automated notifications to hosts and security
• Centralized visitor logs

ROI impact:

• Smoother visitor experiences
• Less front desk stress
• Stronger security posture

8. Parking Issues

Parking is a surprisingly emotional workplace topic.

Issues often include:

• Permit requests
• Access changes
• Temporary needs for visitors or contractors

Why automate:

• Standard request workflows tied to location and eligibility
• Automated approvals and notifications
• Historical data for planning and policy decisions

ROI impact:

• Fewer disputes
• Better utilization of parking resources
• Improved employee satisfaction

9. Workplace Service Requests (General)

Employees don’t think in terms of “Facilities vs IT vs HR.”

They just want help.

Why automate:

• A single front door in ServiceNow
• Intelligent routing behind the scenes
• Consistent experience across Teams, mobile, and web

ROI impact:

• Reduced service confusion
• Higher request completion rates
• Increased adoption of self-service

10. Service Status & Updates

One of the biggest sources of frustration isn’t delays—it’s silence.

Why automate:

• Automated status updates
• Clear ownership and SLAs
• Transparent communication

ROI impact:

• Fewer follow-ups
• Higher trust in workplace teams
• Measurably improved employee experience

Why These Requests Matter

These aren’t edge cases or “nice-to-haves.”

They represent:

• The highest-volume workplace interactions
• The most visible moments of service
• The fastest way to show ROI from ServiceNow WSD

When automated correctly, they:

• Reduce manual work
• Improve data quality
• Strengthen cross-team coordination
• Deliver a better employee experience—every day

Final Thought: Start Where the Pain Is

You don’t need to automate everything at once.

Start with:

• High volume
• High visibility
• High frustration

ServiceNow WSD delivers the most value when organizations focus on real workplace workflows, not just platform features.

If your workplace teams are still managing these requests through email and spreadsheets, the opportunity is already clear.

About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to gain a deep understanding of their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.