5 Ways ServiceNow WSD Transforms Hybrid Work
Hybrid work is here to stay—and with it comes new challenges for workplace leaders. Employees expect flexibility, seamless service, and spaces that support productivity. At the same time, organizations need to optimize real estate, reduce costs, and maintain compliance.
Enter ServiceNow Workplace Service Delivery (WSD)—a powerful solution designed to simplify workplace services and create a better experience for everyone. Here are five ways WSD is transforming hybrid work:
1. Centralized Service Requests
Hybrid employees often struggle with fragmented systems for IT, facilities, and HR. WSD brings everything together in one intuitive platform, making it easy for employees to request services—whether they need a desk, a repair, or a tech fix.
2. Smart Space Reservations
Hoteling and desk booking are essential for hybrid work. WSD integrates with IWMS platforms to provide real-time visibility into available spaces, allowing employees to reserve desks, meeting rooms, and collaboration areas from their desktop or mobile device.
3. Mobile-First Experience
Hybrid work means employees are on the move. WSD’s mobile app ensures they can access services anytime, anywhere—whether they’re on campus, at home, or traveling. This convenience drives adoption and improves satisfaction.
4. Automated Workflows
Manual processes slow everything down. WSD automates service delivery, routing requests to the right teams and triggering workflows instantly. This reduces response times, improves SLAs, and frees up staff for higher-value work.
5. Data-Driven Insights
Hybrid work isn’t static—it evolves. WSD provides analytics on space utilization, service demand, and employee experience, helping leaders make informed decisions about real estate, staffing, and workplace strategy.
Why It Matters
Hybrid work is more than a trend—it’s a new way of operating. ServiceNow WSD gives organizations the tools to deliver seamless services, optimize space, and enhance employee experience, all while reducing costs and complexity.
Ready to transform your workplace? IMS Consulting helps organizations implement ServiceNow WSD and integrate it with IWMS platforms for maximum impact.
About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to gain a deep understanding of their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.
Frequently Asked Questions
What is ServiceNow Workplace Service Delivery (WSD)?
ServiceNow WSD is a solution designed to streamline workplace services by centralizing requests for facilities, IT, and HR. It helps organizations deliver a seamless experience for employees while improving operational efficiency.
How does ServiceNow WSD support hybrid work?
WSD enables hybrid work by offering features like smart space reservations, mobile access, and automated workflows. Employees can book desks or meeting rooms, request services, and access resources from anywhere, making flexible work easier to manage.
What types of workplace services can ServiceNow WSD manage?
ServiceNow WSD can handle a wide range of workplace services, including desk and room reservations, maintenance requests, cleaning services, IT support, and employee amenities. By centralizing these services in one platform, organizations simplify processes and improve the overall employee experience.