7 Keys to a Successful IWMS or Workplace Software Implementation
Implementing a new workplace management system—whether it’s Archibus, ServiceNow Workplace Service Delivery (WSD), or Esri—can transform the way your organization manages space, services, and people. But the success of that transformation depends on more than just the software itself. At IMS Consulting, we’ve led hundreds of successful implementations, and we’ve seen firsthand what makes the difference between a system that sticks and one that stalls.
Here are 7 essential keys to a successful IWMS or workplace software implementation:
1. Define Clear Goals and Success Metrics
Before any technical setup begins, it’s critical to define why you’re implementing the software. What specific pain points are you addressing? Whether it’s improving space utilization, digitizing service requests, or enabling indoor mapping, clearly defined goals help align stakeholders and guide decision-making throughout the project.
Pro Tip: Document these goals with measurable success metrics, such as reduction in work order turnaround time or increased employee engagement with workplace services.
2. Involve Stakeholders Early and Often
Successful implementations aren’t just IT projects—they’re business transformations. Include department heads, space planners, facility managers, and end-users from the beginning. Their input helps shape a system that works for everyone, and their buy-in ensures stronger adoption.
Example: When deploying ServiceNow WSD, facilities and HR must collaborate to design intuitive self-service portals that meet employee expectations.
3. Prioritize Clean, Structured Data
Garbage in, garbage out. IWMS and workplace platforms like Archibus, ServiceNow, and Esri rely on accurate, structured data to power reporting, automation, and geospatial insights. Make data quality a central part of the implementation, not an afterthought.
What IMS Does: We guide clients through data audits and help prepare datasets for migration, whether it’s room-level space details for Archibus or GIS layers for Esri.
4. Design with the End-User in Mind
A successful implementation balances robust functionality with user-friendly experiences. Complex workflows won’t succeed if they’re clunky or confusing. Instead, configure interfaces that make sense to the people who use them.
Best Practice: Use visual dashboards in Archibus, intuitive request portals in ServiceNow WSD, or interactive floorplans in Esri Indoors to enhance usability.
5. Start Small, Scale Smart
Rather than rolling everything out at once, begin with a high-impact module or use case. This minimizes risk, gives your team a chance to learn, and delivers quick wins.
Examples:
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Archibus: Start with space management before expanding into maintenance or asset tracking.
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ServiceNow WSD: Launch with wayfinding or room booking.
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Esri: Begin with a pilot map of one building before scaling campus-wide.
6. Provide Training and Change Management
Even the best-configured system can fail without proper training and communication. Equip your teams with the tools they need to feel confident and supported.
What IMS Recommends:
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Offer role-based training sessions
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Create quick-start guides and video tutorials
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Use internal champions to encourage adoption
7. Choose the Right Implementation Partner
A strategic partner brings more than technical know-how—they understand how your business operates and how the system should support it. At IMS Consulting, we specialize in guiding organizations through the full lifecycle of implementation, from planning to post-go-live support.
Why IMS?
We bring deep experience in Archibus IWMS, ServiceNow WSD, and Esri integration, and we tailor each project to your unique needs—ensuring your system not only works but works for you.
Ready to Get Started?
If you’re considering a new IWMS or workplace software solution, or you’re struggling with adoption of a recent rollout, IMS Consulting can help you succeed from day one.
About IMS Consulting:
For over a decade, IMS Consulting has been at the forefront of delivering comprehensive services across multiple platforms, including Archibus, ServiceNow, and ESRI, to our diverse clientele in both public and private sectors. As a dedicated small business, we offer personalized attention from experienced and certified consultants. Our experts collaborate closely with clients to deeply understand their operational processes, identify unique requirements, and uncover opportunities for enhanced management of their infrastructure. We are committed to helping you make informed capital budgeting decisions that yield benefits today and sustainably into the future.